Traveljigsaw was founded on two very simple principles: Firstly we wanted to provide worldwide car hire services at the lowest possible prices so that our customers could save time by just dealing with one company but have the confidence they were getting the best value for money possible. Secondly we don't believe paying less should mean getting less, Traveljigsaw are committed to providing the best customer service in the industry. In practical terms this means our UK based call centre is open 7 days a week and can be reached with a freephone call wherever you are in the World. Whenever you need us we'll be there for you. How are we able to provide the lowest pricing without compromising on service? Traveljigsaw is an internet based business which only sells direct to the public. This means we have a lower cost base to work from which enables us to pass the saving on directly to you, our customer. However as our management team has over 50 years experience in the Travel Industry we apply very traditional values to our customer service. Traveljigsaw deals with major car hire companies around the world. By dealing with more than one supplier we can check which local supplier is offering the best prices for the car you want on the date you need it. Plus, as we sell direct to customers in over 20 countries worldwide, this means all of our customers are able to take advantage to the prices we are able to negotiate with our suppliers. To try and help answer any questions you might have we've listed below some of the questions we are most frequently asked. But if you can't find the answer to you question please don't hesitate to contact us on 0800 358 7707 where a member of our team will be happy to assist Question: I have an existing quote and would like to book Answer: Please call a member of our team on 0800 358 7707 with your quote reference number and a member of our team will be happy to assist you. Question: I need to amend my booking Answer: Please call a member of our team on 0800 358 7707 who will be happy to assist you in updating your booking. Question: I need to put additional extras onto my booking Answer: Please call a member of our team on 0800 358 7707 who will be happy to assist you in updating your booking or email your request to reservations@carhire3000.com making sure you include your booking reference number Question: I have not received my confirmed voucher by email Answer: Please either call a member of our team on 0800 358 7707 quoting your reference or email us at reservations@carhire3000.com again quoting your reference and a member of our team will be happy to assist. If you have received your confirmation email but there is no voucher attached please click the link in the email and print out your voucher Question: I need to add flight details to my booking Answer: Please call a member of our team on 0800 358 7707 who will be happy to assist you in updating your booking or email your flight details to reservations@carhire3000.com making sure you include your booking reference number Question: How do I cancel my booking? Answer: To cancel your booking, please either call a member of our team on 0800 358 7707 Please have your name and reference number ready. Question: I need to extend my rental Answer: If you have not yet collected the vehicle - please contact a member of our team to assist on 0800 358 7707 or by email on reservations@carhire3000.com. If you have already collected the vehicle - It is possible to do this with the supplier locally, although this will be chargd at the local rate which can be higher than that you have already paid. It is sometimes possible for us to arrange this on your behalf at so you benefit from the same daily rate you are paying, so please contact one of our team who can follow this up for you using our International Freephone number, +800 4473 3000. Question: Can I do a one way rental? Answer: International and Domestic one way rentals are usually possible and you will find these can be booked on line. Please note that a fee sometimes applies for a one way rental which will normally be paid to the supplier directly when collecting the vehicle. If you are having difficulties with your request online, please call a member of our team on 0800 358 7707 who will assist you with your booking. Question: Can the vehicle be delivered and/or collected? Answer: In selected locations this service is available - this should be requested at the time of booking. There will normally be an additional charge for this service. Please note - it is not usually possible to get deliveries to or collections from private residences. For more information please call on 0800 358 7707 or email reservations@carhire3000.com Question: What is the Traveljigsaw Damage Excess Refund product? Answer: With almost all car rentals you will be required to leave a security deposit for your vehicle. Traveljigsaw offers a damage Excess Refund product which, if purchased, should you then be charged all or part of your deposit, (in the event of damage to the vehicle), by the supplier then you will be able to reclaim this amount from Traveljigsaw subject to our terms and conditions. In order to claim this you will need to send our customer service department * a copy of the supplier accident report form, (this should be completed before completing the rental) * a copy of your vehicle check in & check out documents which clearly show the new damage being charged for, * evidence of payments deducted on your credit card.