Belleek and Royal Albert China Waterford Crystal Chinaware and Crystalware Suppliers, UK First Ireland... By using this site you agree to be bound by the following terms and conditions. Introduction This is the First Ireland Internet Store, and you are very welcome. These pages are dedicated to explaining who we are, our site and how it works for you. About First Ireland First Ireland is the Internet division of our family owned business, which has been established for over 40 years. We are based in Portstewart on the North Coast of Ireland, close to the Giants Causeway, one of the World's natural wonders. As a family business it has always been our policy to keep prices low and our level of customer service high. We believe that this personal approach to business attracts loyalty and trust from our customers. If you have any queries or concerns please do not hesitate to contact us. About our products First Ireland sell only brand new goods of perfect quality direct from the relevant manufacturers, we do not sell second quality, reject or second-hand goods. Unfortunately First Ireland cannot give valuations of goods, but will put you in touch with the manufacturer wherever possible. All products should be used in accordance with the manufacturer's recommendations. Images We use the most up-to-date technology possible to display images of the products shown on the First Ireland website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. If you would like advice before you purchase, on this or any other matter, please do not hesitate to contact us and we will do our best to ensure that you have all the information you need. Pricing All of our prices are free of any European taxes for shipments outside the European Union, however some countries may impose import duty, which is out of our control. In our experience US Customs, for example, has an import duty of around 6% when they charge, but quite often you may not be charged at all. For further information we recommend that you contact your local authorities. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, we at First Ireland will have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, First Ireland will promptly issue a credit to your credit card account in the amount of the incorrect price. Exchange rates Our prices can be displayed in various currencies on the site. Choose the currency in which you wish to view our very reasonable prices by clicking on the link above the Summary Shopping Basket on every page. Our payment system uses Sterling for all credit card transactions. For your benefit we use the current exchange rate to calculate and display prices in your currency if you wish, this is for your information only as we cannot guarantee that rates will be the same on the day you are charged. All orders will only be charged on the day of dispatch. Your credit card company will convert our sterling charge into your home currency on your credit card statement. This should be very close to the amount displayed on our site, unless there has been a huge fluctuation on the exchange markets. We update our exchange rates several times per day to avoid too much difference. First Ireland hope that you will understand that refunds will not be given to counteract changes in exchange rates. We will charge the quoted price in sterling. You will then be charged by your credit card company, in your own currency, at the exchange rate that they apply on the day. Order procedure Shortly after you place your order we will send you an order confirmation, which will contain details of your order, shipping charges, delivery address and any gift message. We will also give you an estimated delivery time of any goods which are temporarily out of stock. Christmas & Thanksgiving Orders Christmas and Thanksgiving are very busy times of the year. We would therefore appreciate your co-operation in placing your orders in advance to ensure that your purchases arrive in good time. Please use the following guidelines for delivery: Thanksgiving - please order before October 1st Christmas - please order before November 14th Any orders placed after these dates cannot be guaranteed, although we will try our best to ensure delivery when possible. The receipt by you of an order confirmation does not constitute acceptance of an order. Prior to First Ireland's acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion of it for any reason - even after your receipt of an order confirmation from First Ireland. We also reserve the right to limit the order quantity on any item and to refuse service to any customer without prior notification. Secure online ordering First Ireland uses industry standard SSL technology to encrypt all your personal details while they are being transmitted. You can verify our certificate by clicking on the padlock shown in the bottom right of your browser window while you are in a secure section of the site (for example the checkout process). keywords: "crystal, china, chinaware, crystalware, suppliers, uk, ireland, waterford, belleek, royal albert, aynsley, china, crystal, gifts, cutlery, giftware, cookware, figurines, tableware, crockery, lighting, handicrafts, pottery"